Reporting System

Our operations are very transparent, realistic and customer focused we call this “Operational Transparency”

Every customer is assigned with a dedicated account manager who works during the business hours of the customer. Each and every time you reach out to us, you speak to the same account manager, and this is to ensure more personalization to your account in regards to maintaining accountability and confidentiality.

All communications of a particular customer are routed to one point of contact, to their dedicated Account manager for better process efficiency.

We provide our clients with a host of reports on a daily/weekly/monthly basis meeting their requirements which enables our customer to have a real time tracking on the work flow of any particular day.

For each of our customer, we create a customized reporting structure that has reports which suit the customer’s model of operation and information flow cycle.

Rules and Instructions - Instructions are drafted based on client needs and specifications

Files Received Report - This report indicates the details of the files received for the day

Daily Status Report - This report gives the current status of each file

Query Logs - List of queries to the Client

Productivity Report - Gives Daily/Monthly productivity details

AR Follow-up Reports - Complete details of the follow-up done and break-up of the status of each claim

Insurance Verification Report - Individual report of each account verified

Work Flow Management - SOP documentation of the process work flow

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UA Logistics Services
Plot No 13&14, 2nd Floor
KCS Building
Parimel Alagar Street
Kamarajapuram
Chennai 600 073

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