Transition Methodology

Transition management draws up detailed project transition plans on how to manage the transfer of our customers' in house processes from their environment to ours. Our transition strategy aims at accomplishing the relocation of specific operations from the outsourcing company (or the donor) to our offshore development center within the timeline defined in the service contract; with minimal or no disruption to business operations and quality of output. Effective transition management and in-depth transition planning is the key to any successful offshore endeavor.

Our transition managers enter the process much before the deal is signed to understand the customers' outsourcing vision and to evaluate the feasibility of outsourcing the process under consideration. They represent 'face' and play a very crucial role at the onset of an outsourcing relationship. During the teething stages of a project, our transition manager interacts extensively with the customer and works towards designing a comprehensive enterprise transition plan before project roll-out.

The 8-step Transition Process

Transition management covers a series of steps, some of which continue well into advanced stages of the project lifecycle.

Evaluation of Project feasibility

During this stage we do an analysis of the feasibility of outsourcing as well as our business competency to handle the process. Regulatory and compliance issues are looked at and risk analysis conducted.

Process Mapping

A process mapping exercise is conducted to analyze the current process as it exists at the customer site. We gauge the relative importance of the process in the overall workflow. Our transition manager evaluates:

Design the Outsourcing Solution

Once the above evaluations have been completed and the outcomes are favorable to going ahead with the project, our designs an outsourcing solution in collaboration with the customer. The process work flow, volume analysis, costs and cyclical trends are taken into consideration while designing a solution. Our team makes sure that we leverage the best practices from previous transitions and arrive at an optimized solution from both business and IT perspectives, which is discussed in detail with the customer for final implementation.

Planning the Process Transition

After the contract has been signed and the solution designed, we get into the nitty-gritty of planning how the process transition should take place. Giving enough thought on process transition helps us to keep to project schedules and minimal downtime during the transition period.


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